Meet The Team

D.I.A.L Great Yarmouth wouldn't be the organisation it strives to be without a fantastic and dedicated team of passionate staff, volunteers and trustees. Find out more about some of staff below:



Jo Howes
Project Manager

DIAL is overseen and managed on a day to day basis by Jo Howes – Manager who reports into the Trustee Board. Jo joined Dial in May 2010 having worked in the Banking industry for over 35 years having undertaken a wide range of roles.

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Stephen Bower
Money & Debt Caseworker
MIMA (cert) ACIB

I was instrumental in setting up the money and debt service at DIAL in 2009. We are intermediaries for Debt Relief Orders which means that within certain guidelines can write off debts up to £20000.

Advice is given on all types of debt relief options and we will act on our client’s behalf with creditors to ensure that they have the support they need.

I am currently funded by the Big Lottery.


James Weston
Senior Multi Disciplinary Support Worker

My name is James Weston and I’ve worked at DIAL for over two years. I have worked in the advice sector for about ten years in a variety of fields including working with young people, in prisons and with homeless people.

In my current job role, I am Senior Multi Disciplinary Support Worker on the Neighbourhoods That Work project.


Hanna Canham
Financial Awareness Outreach Worker

I joined DIAL GY in 2013 as part of Improving Financial Confidence Project funded by National lottery. Since then I have been supporting residents with benefit enquiries and applications as well as money and housing issues.

I’ve taken part in the Big Energy Saving Network project supporting residents with fuel issues together with advising new Council tenants with energy saving measures.

Now, I’m working on another Lottery funded project raising awareness in schools to improve financial capability amongst the  school age population.

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Annette Carter
Benefits & Appeals Adviser

I joined DIAL in October 2011 as a volunteer benefits adviser. I now work full time on a project funded by the Big Lottery and my role includes helping clients complete benefit application forms, giving advice on benefit entitlement and appeals work.

I assist clients to navigate the complex and often frustrating benefits system, liaising with other agencies to ensure clients are getting the correct support. I enjoy the challenges of my job and I enjoy meeting people and helping them.


Janice Phillips
Personal Budgeting Support Worker

I joined DIAL in 2015 to work on the Improving Confidence Programme and moved onto the Personal Budgeting Support role in April 2016 with the role out of Universal Credit.

I work closely with JCP and other organisations in the borough to help people budget their finances in line with the change from weekly or fortnightly payments to monthly under UC.  

I also look to identify if there are any deeper issues and refer to other specialist colleagues or organisations for further support. 

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Mel Gooch
Admin Assistant

I have worked for DIAL for over 3 years. I work on our very busy Reception dealing with a variety of different queries and booking appointments.

It can be a challenging role at times but is also very rewarding knowing that we are making a difference to vulnerable people in the borough and improving their lives.

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Jenny Keenor
Admin Assistant

I came to Dial, firstly as a Client seeking help with benefits after being made redundant from my previous employment as a Legal Secretary, and this then resulted in becoming a Volunteer within the office. With the growing demand for Dial’s assistance within the Borough I became a staff member in May 2014.

In my role as Admin Assistant I, together with my colleague Mel, am the first port of call for Clients working mainly on Reception, taking telephone calls, making appointments, and the general  day to day running of Reception. I also assist the Project Manager as and when required, inputting data and typing of letters.

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Kerry Grey

Benefits Advisor

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Simon Neave

Money & Debt Advisor

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Simone Reade

Money & Debt Advisor