Meet The Team

D.I.A.L Great Yarmouth wouldn't be the organisation it strives to be without a fantastic and dedicated team of passionate staff, volunteers and trustees. Find out more about some of staff below:



Jo Howes

DIAL is overseen and managed on a day to day basis by Jo Howes – Manager who reports into the Trustee Board. Jo joined Dial in May 2010 having worked in the Banking industry for over 35 years having undertaken a wide range of roles.

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Stephen Bower
Money & Debt Caseworker
MIMA (cert) ACIB

I was instrumental in setting up the money and debt service at DIAL in 2009. We are intermediaries for Debt Relief Orders which means that within certain guidelines can write off debts up to £20000.

Advice is given on all types of debt relief options and we will act on our client’s behalf with creditors to ensure that they have the support they need.

I am currently funded by the Big Lottery.


Ben Holland-Smith
Multi Disciplinary Support Worker

In my current job role, I am Multi Disciplinary Support Worker on the Neighbourhoods That Work project.


Rachael Hardie -
Specialist Support Worker - BBO Project

Jenny Keenor
Office Supervisor

I came to Dial, firstly as a Client seeking help with benefits after being made redundant from my previous employment as a Legal Secretary, and this then resulted in becoming a Volunteer within the office. With the growing demand for Dial’s assistance within the Borough I became a staff member in May 2014 and in 2018 was promoted to Office Supervisor.

In this role I work closely with The Manager, Jo helping with the general day to day running of the Office as well as assisting on Reception and supporting our Volunteers

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Mel Gooch
Admin Assistant/Receptionist

With the growing demand for DIAL’s assistance within the Borough I became a staff member in May 2014. My role is Admin Assistant/Receptionist and I am the first port of call for Clients working mainly on Reception, taking telephone calls, the making of appointments, and the general running of Reception plus also assisting the Manager and Office Supervisor when required.

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Sarah Greengrass
Multi Disciplinary Support Worker

I work as a Multi Disciplinary Support Worker on the Neighbourhoods That Work project

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James Edmonds (Jim)
Specialist Support Worker - BBO Project

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Hanna Canham
Financial Awareness Outreach Worker

I joined DIAL GY in 2013 as part of Improving Financial Confidence Project funded by National lottery. Since then I have been supporting residents with benefit enquiries and applications as well as money and housing issues.

I’ve taken part in the Big Energy Saving Network project supporting residents with fuel issues together with advising new Council tenants with energy saving measures.

Now, I’m working on another Lottery funded project raising awareness in schools to improve financial capability amongst the  school age population.

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Annette Carter
Benefits & Appeals Adviser

I joined DIAL in October 2011 as a volunteer benefits adviser. I now work full time on a project funded by the Big Lottery and my role includes helping clients complete benefit application forms, giving advice on benefit entitlement and appeals work.

I assist clients to navigate the complex and often frustrating benefits system, liaising with other agencies to ensure clients are getting the correct support. I enjoy the challenges of my job and I enjoy meeting people and helping them.

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James Long
Community Sports Worker

I joined DIAL in May 2019 as a Sports CDW on the Get Set DIAL project.

My professional background is in IT, having spent almost 20 years supporting firms across East Anglia. So why the change? I am heavily involved in community sports in the town as Chair of Great Yarmouth Basketball Club. I also sit on the Development Committee of the Norfolk Basketball Association, hold the role of Secretary for the Basketball England East Region, and act as Coordinator for the Basketball England East Aspire Programme (for talented 11-15 year olds in our area).

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Simon Neave
Money & Debt Advisor


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Laura Dighton
Living Well Connector

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Simone Reade
Money & Debt Advisor


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Jenny Baker
Living Well Connector